The position will work closely with Sales & Account Management and all key linkages i.e. Quality, Training, Implementation teams to deliver on shared goals.
Drive a consistently high level of service to Business Travel customers through people leadership and ongoing achievement of key performance metrics
Ensure resources are allocated and managed based on workflow, forecasted business volumes, achievement of SLA, internal quality metrics and customer pricing.
Maintain overall accountability for all service delivery issue resolution to ensure customer issues are actioned and resolved and correction processes are adopted.
Meet defined business profitability, productivity and operational cost objectives
Maintain accountability for "loss provision" through ensuring adherence to client policy, compliance to front-end processes and prescribed BTA/Corporate Card/A/R billing procedures
Provide thought leadership on SDN strategy.
Foster an environment focused on improving employee engagement and employee satisfaction
Develop & manage a motivated team
Lead by example, advocate and consistently practice Blue Box values
Desired Profile
Post Graduate with 10-12 yrs of relevant experience or graduate with 12-14yrs of relevant experience
Experience in developing and leading large teams
Proven track record in implementing and maintaining processes and controls
Knowledge of corporate travel economics and travel technology/ tools
Proven ability to effectively communicate with team members at all levels, as well as senior external customers
Strategic thought leadership, and a will to win
Apply to | Subin P. Kurian
subin.kurian@peopleplusindia.com