ü Good interpersonal skills
ü Result oriented
ü Good presentation and communication skills
ü Pleasant personality
Educational Qualification / Experience:
Graduate with 1-2 years of work experience in travel industry.
Job Description
ü Provide solutions to customers on first contact.
ü Provide support on the entire range of Galileo's product line to customers.
ü Handle queries from the customers etc.
ü Resolve quires at their level only and in minimum possible time.
ü Answer calls within three rings.
ü Transfer customer calls to appropriate staff for immediate attention.
ü Understand specific needs of the customers.
ü Inform customers about new products and promotions.
ü Escalate all unresolved calls to supervisor and ensure that the issue is resolved.
ü Regularly update agents on the status of their problems in case of open calls and pending problems.
ü Ensure that the pending problems get resolved.
ü Enter all the calls received in the SLCM.
ü Maintain a record of Problem tickets.
ü All open Problem tickets should be checked/ updated.
ü Raise all Problem tickets.
ü Keep abreast of all new developments and products.
ü Attend relevant training programs.
Company Profile
InterGlobe Enterprises is one of the fastest growing companies in the Indian travel industry. We offer the entire gamut of travel related services to the international traveler. InterGlobe Enterprises have six division, namely InterGlobe Air Transport Management (IGAT), Galileo India Ltd. (GAL), InterGlobe Technologies Solutions Ltd. (IGTS), InterGlobe Hotels Pvt. Ltd., InterGlobe Technology Quotient (ITQ) And InterGlobe Cruises.
Apply to deepak.bhandari@worldspanindia.com
91-11-0124-4295525