The Emirates Group is a highly profitable business with a turnover of approximately US$10 billion and over 35,000 employees. The Group comprises of Dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 100 destinations across 6 continents, and with aircraft orders worth over Emirates currently operates a modern fleet of 115 wide-bodied aircraft and it has orders worth over US$ 60 billion for 242 more of the latest aircraft, including 8 Boeing 777 freighters., with many more destinations coming on line. With the Group now hiring over 6,000 new staff every year, essential to business success will be the ongoing employment of high quality people to join our multi-cultural team of over 145 nationalities. Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers one of the most desirable lifestyle locations in the world. In addition to lifestyle and excellent tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees achieve job satisfaction, with ongoing support to develop new skills and grow their careers successfully.
The Position:
To provide on-site functionality, training and support to revenue generating Emquest customers in order to maximise the number of bookings made through the Galileo reservations systems and limit user reliance on competitive CRS systems; through effective product and account management.
Job Outline:
? Account Responsibility - The Emquest Executive assumes complete account management responsibility, maintains effective clients relationships, provides on site consultancy on improving business prospects, automation of office procedures while chasing payments for services rendered.
? Users - Follow up formal GDS training by providing new agency staff with intense onsite training and support to ensure that the individual is thoroughly confident with GDS operation, and uses our systems as the primary and preferred method of making air, car and hotel bookings.
? Products : Maintains technical environment and necessary skills to test enhancement & new products that support customer application and reduce problems. Builds effective new products knowledge through testing before releasing to the market. Provides on-site functionality training with each user to ensure total familiarity and confidence in using the new enhanced product. In turn generating an increase in booking revenue.
? User Productivity Growth - Provide user with ongoing individual training, support and encouragement to ensure GDS booking potential is maximized and that planned user productivity growth targets are realized. Determine market requirements through feedback/surveys/field analysis, develop and implement solutions meeting market requirements by introducing value-added products. Evaluate survey and market feedback towards planning future training and support requirements.
? New Business - Measure and track individual & territory in order to maximize profitability and minimize debt recommended appropriate strategy. Plan and implement sales campaigns for prospective and targeted clients in assigned territory towards increasing the Galileo user base to match budgeted targets.
? New Users - Plan the installation and implementation of the GDS system for new users. Define training and support programmes for new users and assume account responsibility.
? Account Management - In order to keep competition at bay and increase reliance and dependency on the preferred GDS systems, the Emquest Executive should essentially liaise closely with the following key travel shop personnel :-
Management and Supervisory staff - Ensure the support offered by Mercator engineers increases user confidence and results in management promoting the GDS to their staff.
? Financial Staff - Maintain regular contact to make sure financial managers are aware of the importance of the GDS to their business and therefore pay their bills on time reducing outstanding.
? Product Management - Each Emquest Executive assumes the duty of a product specialist, being solely responsible in testing, enhancements, problems management and deployment.
Experience and Qualifications:
? Degree or Honours (12+3 or equivalent)
? 5+ years experience in Commercial/Sales and Reservations/Ticketing
? Experience in the travel and/or tourism industry (airline and/or travel agent) working directly with automated reservations, fares and ticketing systems.
? Qualification preferably in Travel & Tourism
? Thorough understanding of reservation systems.
? Familiarity with PCs , particularly with Microsoft Windows and Windows based software applications.
Analytical ability
? Ability to communicate, negotiate and persuade.
? A working knowledge of varied GDS and hands-on experience is preferred.
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