JOBS| India| Supervisor Airport Services

The Position:
>Deploying available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period.
>Ensuring that Ground Handling Agent and other suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passenger’s expectations are met or exceeded.
>Dealing with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the ‘options’ scheme, within the guidelines provided by the Airport Services Manager in order to retain customer confidence and loyalty.
>Investigating and responding to queries, complaints and claims received from various Head Office Departments or passengers, in an efficient and timely manner in order to restore passenger confidence.• Other duties as directed from time to time by the Airport Services Manager or Senior Airport Official on duty e.g. assistance with Immigration Fines (where appropriate), in order to meet the needs of the operation.

Experience and Qualifications:

• University Graduate.
• Minimum 5 years experience in Airport Ground Handling, with at least 2 years experience as a senior station assistant and with proven ability or aptitude to lead a team.
• Must be fluent in oral and written English.
• Must have completed relevant professional training courses. (Advanced courses in Passenger Services, Reservations & Ticketing, Ground Operations, Cargo, Weight & Balance, Baggage Services & Claims and Behavioral Skills etc.)
• Should have a working knowledge of Departure Control Systems (DCS).
• Must have sound knowledge of Emirates route network and aircraft
• The job requires the candidate to work in a proactive manner and use initiative to resolve discrepancies and unforeseen problems using set guidelines

Apply Online

Subscribe to Emirates by Email, Click here>