ndian Railways might be hit by a series of problems including safety issues, but it is basic hygiene, particularly unclean toilets, that appear to be the biggest concern in the minds of frequent travellers.
A survey of over 12,000 respondents found that 'unclean toilets' followed by 'unclean coaches', were the main issue that travellers had with the Railways.
Most respondents expressed dissatisfaction with the state of cleanliness and hygiene on trains in general and toilets in particular,
while bad food quality emerged as another blot on the reputation of services offered by Indian Railways. The survey conducted by research firm Market Xcel divided the respondents in four zones -- North, East, West and South -- and covered 12 cities to find out how much the customers were satisfied with the Railway services. The study focused specially on railway services covering cleanliness of platforms, coaches, beddings, toilets, availability of soaps, functioning of toilet flush, besides
Click here to see the original article>while bad food quality emerged as another blot on the reputation of services offered by Indian Railways. The survey conducted by research firm Market Xcel divided the respondents in four zones -- North, East, West and South -- and covered 12 cities to find out how much the customers were satisfied with the Railway services. The study focused specially on railway services covering cleanliness of platforms, coaches, beddings, toilets, availability of soaps, functioning of toilet flush, besides