The Uttar Pradesh Tourism Department is all set to launch a toll-free helpline for tourists. The helpline would offer details related to tourist destinations in the state. Manoj Singh, Director General, Tourism, Uttar Pradesh, said, "If all goes according to plan, we will be able to start the helpline in the first week of June."
The helpline would be attended by operators at a four-seater call centre.
The staff is imparted trained by the Kanshiram Institute for Tourism Studies, according to a report by The Times of India. Manoj Dixit, Director, Kanshiram Institute for Tourism Studies, said, "The staff is trained for the technical part of the work. But when it comes to helplines, mere handling of a call is not enough. So, we are trying to impart lessons in the functional and behavioural aspects of the task. Industry skills such as mannerisms and etiquettes are also being inculcated in the receivers." Officials informed that the caller will be able to avail information on where to stay, how to commute and whom to contact. The number would come handy in case of distress situations as well. "Many times, a tourist is unaware of the governing system. So they may find themselves stranded in case they lose their documents or fall prey to any miscreants," he said. The helpline is expected to be of help to visitors expected to throng Allahabad during the two-month long Maha Kumbh scheduled in January 2013.
Click here to see the original article>The staff is imparted trained by the Kanshiram Institute for Tourism Studies, according to a report by The Times of India. Manoj Dixit, Director, Kanshiram Institute for Tourism Studies, said, "The staff is trained for the technical part of the work. But when it comes to helplines, mere handling of a call is not enough. So, we are trying to impart lessons in the functional and behavioural aspects of the task. Industry skills such as mannerisms and etiquettes are also being inculcated in the receivers." Officials informed that the caller will be able to avail information on where to stay, how to commute and whom to contact. The number would come handy in case of distress situations as well. "Many times, a tourist is unaware of the governing system. So they may find themselves stranded in case they lose their documents or fall prey to any miscreants," he said. The helpline is expected to be of help to visitors expected to throng Allahabad during the two-month long Maha Kumbh scheduled in January 2013.