Summary
Experience:
1 - 4 Years
Location:
Delhi/NCR
Compensation:
Rupees 2,25,000 - 3,00,000
Education:
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:
BPO/ITES
Role:
QA/QC Exec.
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
27 Sep
Job Description
* Experience into a travel process is a must
* Call Monitoring for the associates
* Should be able to prepare evaluation sheet
* Coaching and feedback to associates
* Develop and maintain quality reports
* Ensuring compliance of processes and procedures
* Should be able to give feedback on selling skills.
* Doing Training Need Analysis (TNA ) for the floor.
* Making action plans for the bottom performers
Walk in interviews:
Contact Person : Divya Rai
Contact number : 9953445555 / 01206688073
Date : 28th - 29th Sept 2011
Time : 11am - 4pm.
Venue : A 37 , Sec 60, Noida.
Keywords: QA, Quality, Quality Analyst, Quality Coach
Desired Candidate Profile
- Excellent Communication skills
- Travel process experience is a must
- Minimum 1 year of experience in Quality (call monitoring)
- Excellent presentation skills with an ability to motivate & coach.
- Mentoring and maintaining the Quality Service standards as per the company norms.
- Caliberation sessions with the client as well as with the internal management.
- Conducting quality audits and ensuring that the quality guidelines are adhered to
- Experience into a travel (sales) process will be an added advantage
Company Profile
iEnergizer is one of the most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi, India. It undertakes Business Process Outsourcing (BPO) projects in voice based & web based processes as well as provides back office support in Finance, Banking , HR , Claims processing - Insurance, Healthcare etc to leading Fortune 500 companies around the world. iEnergizer makes use of the latest state-of-the-art infrastructure with world class standards in networking like earth station, IPLCs to provide instant connectivity to it's global customers through calls, e-mails, chat etc.
Since its inception, iEnergizer has delivered on a business strategy that focuses on selected customer service based, process oriented industries. While defining its business charter, iEnergizer compared the operational background of its key management talent against top industry verticals and aligned itself with those most suited to benefiting from the iEnergizer value proposition.
Our USP lies in providing our customers � Quality at the right Price. Our motto in this regard is
Contact Details
Company Name:
IENERGIZER (Granada Services Ltd)
Website:
http://www.ienergizer.com
Executive Name:
Divya Rai
Address:
Granada Services Pvt Ltd(Ienergizer)
A-37, Sector-60
NOIDA,Uttar Pradesh,India 201301
Email Address:
divya.rai@ienergizer.com
Telephone:
9953445555