Arabian Adventures is part of Destination & Leisure Management (D&LM), the Leisure arm of Emirates Airlines which comprises of Arabian Adventures (DMC), Emirates Holidays (Tour Operator) and Emirates Hotels & Resort, with offices in Dubai and Abu Dhabi and associates throughout the Gulf.
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The Position:
? Directly oversee the performance and productivity of a team of Tours Consultants to meet the set standards and maintain the highest quality of service to our Principals (Tour Operators / Travel Agents / Emirates Offices worldwide) and passengers.
? Supervise and administer reservation requests / sales on arrival to ensure that all requested / suggested services for ground arrangements are accurately provided and accounted.
? Liaise with all units of Arabian Adventures and ensure that in- resort clients and passengers are fully assisted as and when required and thus have a comfortable stay and experience in the destination.
? Ensure the team offers suitable alternatives when requested services cannot be confirmed and hence each and every booking request is materialized. Offer advice and suitable alternatives on destination facts, Hotel updates and special offers enabling tour operators / passengers to respectively plan / purchase packages that best suit their requirements.
? Lead the team in providing comprehensive sales support to passengers / walk-in clients / telephone enquiries by offering detailed information on various products and services and hence maximize revenue opportunities in order to achieve sales targets.
? Ensure correct charges are applied as per negotiated contracts and investigate and resolve accounting enquiries from tour operators / suppliers / finance department. Provide detailed information to Tours Officer for further action if required.
? Analyze feedback from clients and passengers on products / services and recommend suggestions and necessary action to Tours Officer, thereby ensuring Arabian Adventures maintains its position as a market leader.
? Ensure proper accounting related to cash reporting, petty cash claims, bank deposits, sales reports and invoice checking.
? Support the Operations Controller in monitoring and recording staff performance in line with the corporate guidelines whilst ensuring high morale.
Salary & Benefits:
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
Experience and Qualifications:
? Minimum 'A'level and a diploma in Tourism Management would be an added advantage.
? A minimum of 4 years work experience of which 2 years should have been in leisure travel.
? Should have achieved a high proficiency in a Word Processing Package like MS WORD and a spreadsheet package like MS EXCEL.
? Basic knowledge into the working of Tour Operators and their special requirements. Knowledge of the destination/s.
? A proven ability to work independently with minimum amount of supervision.
? Excellent communication skills in English
Apply Online
Tuesday, March 17, 2009