The Emirates Group is a highly profitable business with a turnover of approximately $US 7 billion and over 30,000 employees. In addition to Dnata, the Group's successful Airport Ground Services and Travel Industry division, Emirates, the Group's international Airline is rapidly expanding its global network flying now to over 85 destinations. With aircraft orders worth over $US 26 billion identified, Emirates' fleet will grow to over 185 wide-bodied jets by 2012. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky or for a leader in ground handling and passenger service operations.
The Position:To contribute to the generation of revenue and service of customers by providing a high quality, fast, efficient and friendly customer service for reservations, ticketing, fares and telephone sales queries.To offer/sell all Emirates special products, promotional activities and special offers.To convert calls and inquires to sales and constantly look for ‘sales opportunities’ when servicing customers through cross selling, up selling etc.To offer ongoing support to management in achieving Service Quality Level (SQL) targets.To be able to calculate fares by the application of currency regulations, using the normal published rates.To be able to project the “EK image” at all times by being fully conversant with market and industry information.To liaise with hotels for passenger room reservations.To perform duties as assigned by Passenger Sales & Service Supervisor or Sales Manager.
Salary & Benefits:We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
Experience and Qualifications: • Customer Service Orientation
• Attention to Detail & Quality
• Effective Communication
• Team Work
• Initiative and Commitment to Achieve
• Professionalism
• Education to a minimum of High School level or equivalent
To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
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