Delhi/NCR
Organization : International Airline
Reports to: Team Leader
Location: Gurgaon
Job Specific Capabilities And Experience
Education:
Qualified Graduate/Final Year UG/If Undergraduate then should have a degree in Travel & Tourism from IATA recognized Institute.
Must be fluent in spoken English
Knowledge of a local language
Experience:
Essential : 0-5 years Telecalling / Customer service experience
A Good Track Record.
Fully conversant with all ticketing, fares and reservation
procedures
Key Skills and Competencies:
Telephone Sales Skills
Planning / Organisational / Time Management skills
Proven experience of working in a call centre/Telesales/Customer Service
environment.
Excellent communication skills (both oral and written)
Strong interpersonal skills with a proven track record in communicating and
influencing others
Strong Team working skills
Proven ability to work on their own with minimal supervision
Proven decision-making skills
Fluent in both English and Hindi
A proven desire to work within a Telecalling (Inbound/Outbound) environment and of working to targets
Culturally Aware and able to meet the demands and needs of customers from different backgrounds
Ability to make decisions
MS Office literate
Person Profile
Self motivated / disciplined
People Oriented
Confident
Team player
Adaptable
Committed
Enthusiastic
Attention to Detail
Pro-Active
Resourceful
Highly developed influencing skills
Strong time management and an ability to prioritise multiple tasks.
Creative, innovative approach to varying business scenarios
Able to understand commercial implications of decisions
Thanks & Regards-
Smarika Sharma,
Man Source
+91 9999108444
+9111 45789477
Contact Details
International Airline
Not Mentioned
Smarika Sharma
Mansource
5A/127, first floor,
W.E.A, Karol Bagh
Near MTNL Office
NEW DELHI,Delhi,India 110005
91-11-9999108444
ManSource-Travel