Dato' Sri Dr Tony Fernandes, CEO, AirAsia Group said, "We are proud to be recognised as the world's best for a second consecutive year. The Skytrax award is special to us because it is voted on by passengers. It reaffirms once again that we are the People's Champion."
As per the company release, AirAsia's status rides on the wings of its consumer-friendly products and services, including low fares, a modern fleet, an extensive network and flight frequencies, convenient booking and payment channels, and choose-your-own features for meals, seats and baggage allowances. The airline is known for its innovations, popularising technology-backed travel services such as web bookings; web, mobile and kiosk check-in services; and the use of real-time interactive platforms such as YouTube, blog, Facebook and Twitter in communicating with guests.
http://www.travelbizmonitor.com/airasia-named-as-worlds-best-low-cost-airline-by-skytrax-10415