Success Story of the Online Travel Leader:
A great idea born at the right time is not just bound to succeed but it also becomes a trend-setting revolution of sorts. MakeMyTrip.com began as a great idea and has gone on to pioneer the online travel industry in India. The MakeMytrip.com story serves as an inspiring case for us and for our partners.
MakeMyTrip.com was launched in the year 2000 for the booming 'USA to India' travel market. It empowered NRIs with unmatched convenience of a 24 X 7 online travel portal & travel consultancy support. It was niche and we hit early success and then launched India operations in September, 2005 with over 5 years of profitability in real time bookings of flights, hotels, holidays and car rentals in the U.S.A.
Since its inception, it has been growing at a fast pace to emerge as the foremost travel website in the US to India market. MakeMyTrip.com commands a 4% share of this NRI market, which is pegged at Rs. 4500 crore (USD 1 Billion).
MakeMyTrip is on target to meet its projected turnover of Rs. 600 Crores (USD 130 Million) in current fiscal year, which is a 200% growth from last year's registered sales of Rs. 200 Crores (USD 42 Million). They are also all set to acquire 1 million customers in 2007.
Thanks to MakeMyTrip.com, over 350,000 customers are 100% sure that they get the best deals possible. And why shouldn't they? Our unbeatable offerings like Money Back Guarantee, Lowest Airfare Guarantee and India's Lowest Prices go on to prove that we put our money where our mouth is. That's not all. We've brought everything that one needs to know about going on a trip to one destination. So who makes all the choices about your vacation? You do. And who makes it that easy for you? We do.
For consistently providing all these value-added services to our customers, MakeMyTrip.com has recently been ranked as the number one travel website by JuxtConsult. The list of our achievements doesn't end here. MakeMyTrip.com is also the proud recipient of the “Emerging India Award” presented by ICICI Bank & CNBC-TV18, powered by CRISIL for being a medium sized enterprise that has created benchmarks of excellence through their outstanding performance in the Travel and Tourism category.
The young pioneer in travel was voted one of Asia's hottest technology startups after undergoing a stringent review process, by Red Herring's editorial team. In a recent development, Red Herring adjudged MakeMyTrip.com among the top 100 companies in Asia. It is also the top seller among online and offline travel companies for all the major airlines and hotels in India.
Services Offered:
•Air Tickets: Search, compare and book tickets on any airline, including LCCs (Low Cost Carriers) and full service airlines.
• Hotel Reservations: Real-time booking of over 1500 hotels at discounted tariffs
• Car/Taxi Bookings: Book a car at special prices for airport transfers and other trips
• Holiday Packages: Buy holiday packages within India or foreign holidays at great prices
• Road-trips: Myriad options for motor able trips from all large cities; with interactive maps
• Weekend Breaks: Thousands of options for short stay holidays at all price points
• MakeMyTrip.com offers B2B services too. Local agents around the world can access the above products through its extranet, IndiaAhoy.com.
• The Corporate Travel Desk services leading companies like Infosys Technologies Inc, Indian School of Business and Sonata Software Inc. among others.
Customer Support:
All operations of MakeMyTrip.com are supported by their 24x7 customer care centre. Prospective travelers and customers can call toll-free numbers in the US (1800-India-10), India (1800-11-8747) or can chat online with the Travel Consultants to seek assistance for their travel needs. This world-class, 350-seat call centre is located at New Delhi.
Top
Management:
Deep Kalra, Founder & CEO, started the company in April, 2000. A professional turned entrepreneur, he has previously held senior management positions with GE Capital and ABN AMRO BANK. The top management team also includes Keyur Joshi (Co-Founder & Chief Operating Officer), Sachin Bhatia (Co-Founder & Chief Marketing Officer) and Rajesh Magow (Chief Financial Officer).
The board of directors includes eminent experts: Mr. Philip C. Wolf, globally renowned travel guru, Sanjeev Aggarwal, Managing Director, Helion Ventures Pvt. Ltd, Tim Guleri, Managing Director, Sierra Ventures, Mr. Sanjeev Bhikchandani, Founder and CEO-Naukri.com and
Mr. Frederic Lalonde, ex-Expedia and a travel industry veteran.
MakeMyTrip.com has over 500 employees on board and offers 24x7 customer service.